Settings
Logins, Passwords and Data recovery
1. I can’t log in to the Client Portal. When you log in to the Client Portal using your login and password (not social networks), check if you type the correct information in the following fields: Login – your e-mail registered with FXOpen; Password ...
Changes to domains: my.fxocnmarkets.com, my.fxopenasia.com, my.fxopentrading.com
FXOpen introduces important changes for clients that use the following domains: my.fxocnmarkets.com my.fxopenasia.com my.fxopentrading.com For faster connection and better user experience with FXOpen services, please open a new eWallet. How to open ...
IP Access List: User Activity, Identity Activity and Black/ White Lists
On the Settings/Profile → Security → IP Access List page in the Client Portal, the following information is displayed: User Activity: History of logins to and logouts of the Client Portal. Black and White lists: Blocked and allowed IP addresses. ...
SMS notifications
You can enable SMS notifications about events. Select Settings/Profile → SMS Notification in the Client Portal. Enter your mobile phone number and click Submit. Enter the verification code sent to your phone number and click Confirm. Select the ...
Your profile in the Client Portal
The Profile page displays a user personal details, information on eWallet and trading accounts, and notification settings. It consists of the following tabs: Profile (Personal data), Experience (Finance information), and Information (Information ...
Verification procedure
Verification of eWallet is required for deposits through any payment system. Deposits are available for eWallets with Grade 2 verification or higher. Learn more about verification grades. If you want to use a credit/debit card for deposits and ...
Bank Card verification procedure
In compliance with the Anti-Money Laundering (AML) and Countering Financing of Terrorism Act (2009), in some cases FXOpen can request a client to verify his bank card ownership. The following documents should be provided to confirm your bank card ...