Verification of eWallet is required for deposits through any payment system. Deposits are available for eWallets with Grade 2 verification or higher. Learn more about verification grades.
If you want to use a credit/debit card for deposits and withdrawals, please provide legible color copies of both sides of the card. The numbers on your card should be hidden by a piece of paper as follows: 0000 00XX XXXX 0000. Similarly, hide the CVV/CVC code. Your name and signature should be clearly visible.
To verify your phone:
On the eWallet Verification page in the Client Portal, under Grade 1, enter your phone number and click SMS.
Enter the verification code sent to your phone and click Confirm.
If you don't have a mobile phone or you haven't received an SMS with a confirmation code, you can verify your phone via operator call.
Before you start the verification process, prepare all the required documents.
1. Proof of identity (one of the following):
2. Proof of residential address (one of the following):
Select your country.
Select the ID type and upload a photo of your document.
Upload a proof of your residential address.
If your ID document has your residential address, you can upload the same document used as proof of identity in Step 1.
This is the liveness check. Follow the instructions you see on the screen. You can either connect the camera on your computer or do the check on mobile phone.
Your eWallet status will change automatically 1 as soon as the review of your application is completed.
If any of your documents were rejected, please upload new photos of the documents.
You will also receive an email notification. Click the link in the email to go to the verification page in the Client Portal. There you can see why your document was rejected. Please upload a new photo of the document.
Note: If you have a Joint or Corporate eWallet, please check the list of required documents here.
If you have any questions, don't hesitate to contact us:
Depending on your country of residence, the system will automatically offer the verification method available for your country.
If automatic verification is not available for your country, you should fill in the form and upload 3 required documents (see the list above).