Withdrawals via FasaPay

Withdrawals via FasaPay

How to make a withdrawal request

To withdraw funds via FasaPay: 

  1. Select Withdraw funds -> Electronic payments -> FasaPay in the Client Portal.

    Current transaction fees are available on the Fees page.

  2. Fill in the form:

    • From: Select Main account or your trading account.
    • Amount: Enter the amount you want to withdraw and select the main account currency pocket.
    • Currency: Select the currency in which you want to withdraw.
      *If the account currency and withdrawal currency differ, confirm the payment with conversion.
    • FasaPay account: Enter your FasaPay account.

  3. Confirm the withdrawal in 2 steps:

  4. Withdrawal templates allow you to save the payment account for future use. 
    If you want the template to be used by default, select the 'Set as default' checkbox. This template will be automatically selected the next time you open the withdrawal form

  5. Our Finance Department will process your withdrawal request during 1 day. Withdrawal requests placed on weekends will be processed on Monday. 

How to cancel a pending withdrawal request

If your withdrawal request has not yet been processed, you can cancel it.

Click your Main account number on the left of the Client Portal, find the transaction in the Account Operations/History and then click Cancel. 

How to check the transaction status

Click your Main account number on the left of the Client Portal.

The transaction status is shown on the Account Operations/History tab.


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