1. How can I withdraw my money?

All available withdrawal options are listed on the TRADING > Payments > Deposits & Withdrawals page on the company's website.

You can get more detailed information in FXOpen Help Center. 

Withdrawals can be performed from FXOpen Main account and from any registered trading account.

2. How long does it take to withdraw money?

Wire transfer  (for clients FXOpen UK only) withdrawals normally take 3 working days.

Withdrawals via electronic payment systems, bank cards and cryptocurrencies are processed within 24 hours. 

Note, withdrawals requests made during weekends will be processed on Monday.

3. I have made a withdrawal, but did not get money into my account. What is the problem?

Please check your withdrawal status in the Client Portal. Main menu scroll down to the History Tab and check the status of your withdrawal:

1. Succeeded – your withdrawal request has been checked by the Finance department and the money has been sent to you. If the withdrawal was made by wire transfer, wait several days until the payment comes from our bank to yours.
   
2. Pending Confirmed – FXOpen Finance Department have not checked your request yet. It can take from 24 to 48 hours.
3. Rejected – the funds withdrawal request is rejected. The reason is specified in Details/Comment.

4. I have made request for withdrawal but did not get confirmation e-mail. What do I do?

Please do the following:

Check your junk folder.

Make sure you remember the e-mail address used for your account registration. You can check it in the Client Portal, in the right upper drop-down window choose Profile.

Yahoo does not always deliver emails from FXOpen. We strongly recommend you to use other e-mail services (gmail or hotmail). To change e-mail address, please submit a ticket, include your account number, new e-mail and attach a scan of your passport or other ID. Once the e-mail address will be changed (the new address appears in in the Client Portal, menu Settings → Profile), make a new request for withdrawal. Withdrawal Confirmation Letter will be sent to your new e-mail address.

In the Client Portal, menu Settings → Profile an e-mail address is not displayed. This is a technical problem. Please, report it the Customer Support or contact us via Live Chat: FXOpen Live Chat (FXOpen Markets Ltd),  FXOpen UK Live Chat (FXOpen UK), and FXOpen EU Live Chat (FXOpen EU). 
Our technical department will fix the problem, and when the e-mail address will appear in the Client Portal, menu Settings → Profile make a new request for withdrawal of funds.

5. Can I trade after making request for withdrawal?

We recommend you to stop your trade for 48 hours after the request for withdrawal has been made (while your request has the Pending Confirmed status). If you still continue to trade, please, make sure that your free margin exceeds your withdrawal amount. If you have open trades and your withdrawal amount exceeds your free margin at the moment when FXOpen Finance Department is checking your request – your withdrawal request will be rejected with the comment "Insufficient free margin".

6. How often can I withdraw money from my account?

As often as you wish. We do not have any restriction for the number of withdrawal requests.

7. I used several electronic payment systems to fund my account and made profit/ took losses. How can I withdraw?

If you used several options to deposit and made profit or took losses, you can withdraw funds using any available payment option (see TRADING > Payments > Deposits & Withdrawals page).

Funds deposited via wire transfer or local deposit must be withdrawn back to the bank account. 

8. I funded my account using one payment option, then lost the deposit completely, re-deposited from another payment option and made profit. How can I withdraw?

In this case you can use any available payment options.

9. Can I cancel request for withdrawal?

Yes, as long as the status of your request is Pending (Pending Confirmed), you can cancel this request. Scroll dowm your Main menu inthe Client Portal to see History tab, choose the needed transaction, choose Details, click on the cancel operation.