Withdrawals via China UnionPay
How to make a withdrawal request
To withdraw funds to a credit/debit card:
Select Withdraw Funds → China UnionPay in the Client Portal menu.
Select a country of the bank issuer and click Next.Current transaction fees are available on the Fees page. Fill in the form:
- From: Select the Main account or a trading account.
- Amount: Enter the amount you want to withdraw and select the currency pocket.
- Currency: CNY (YUAN RENMINBI) only is available.
- Cardholder name: Enter the name of the cardholder.
- Card Number: Enter your card number.
- Bank Province: Choose the bank province.
- Bank City: Select the city of card issuing bank.
- Bank Branch: Select the branch of card issuing bank.
Confirm the withdrawal in 2 steps:
- PIN code: Enter the PIN code for Main account, and then click Verify.
- Security code: Enter the security code, and then click Verify. Learn more about how to confirm withdrawals with a security code.
Our Finance Department will process your withdrawal request within 24 hours. Withdrawal requests placed on weekends will be processed on Monday.
Important: In case of withdrawal reversal, all fees are paid by the client.
How to cancel a pending withdrawal request
If your withdrawal request has not yet been processed, you can cancel it.
Click your Main account number on the left of the Client Portal, find the transaction in the Account Operations/History tab and then click Cancel.
How to check the transaction status
Click your Main account number on the left of the Client Portal.
The transaction status is shown on the Account Operations/History tab.
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