Notice about payment via Trustly
If you made a deposit, but the funds were not transferred to your FXOpen account, please use the Notice about payment.
Select Add Funds → Bank Transfers → Easy Bank Transfer in the Client Portal and click the notification link.
Fill the deposit details in the form and click Notice.
To get the Order ID, check the transaction history of your bank account (Online Banking used for making a deposit).
You can check the current transaction status by clicking the account number on the left of the Client portal. Transaction history is displayed on the History/ Operation Summary tab. The operation status can be one of the following:
- Pending: The request is still in progress. The funds were not added to your FXOpen account.
- Succeed: The request is successfully completed. The funds were added to your FXOpen account.
- Rejected: The deposit was rejected by the financial department. Click Details to find out why the deposit was rejected, or contact FXOpen Support via support@fxopen.co.uk for more information.
You can cancel a payment with the Pending status by clicking Cancel. The status of the transaction will change to Rejected.
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