Withdrawals to Credit/Debit cards
Please note that deposits from a Credit/Debit card, and any profits made, can be withdrawn back to your card at any time. |
Important: Payments to Visa/MasterCard are not available in the following countries: Afghanistan, Bosnia and Herzegovina, Guyana, Iraq, Korea (Democratic People's Republic of Korea), Lao People's Democratic Republic, Syrian Arab Republic, Uganda, United States of America, Vanuatu, Yemen, Sudan.
How to make a withdrawal request
To withdraw funds to a credit/debit card:
Select Withdraw Funds → Credit/Debit Cards in the Client Portal menu. In the new Client Portal, you need to select Main - Withdraw and the required method.
Current transaction fees are available on the Fees page. Fill in the form:
- From: Select Main account or a trading account.
- Amount: Enter the amount you want to withdraw and select the currency pocket.
- Currency: Select the currency in which you want to withdraw.
*If the currencies differ, confirm the payment with conversion.
Withdrawals in RUB require providing of additional document (INN, SNILS, POMS) and its number. - Passport Issuing Country: Select the passport issuing country.
- ZIP Code: Enter ZIP code.
- Card Number: Enter your card number.
- Country of card issuing bank: Select the country of card issuing bank.
- Expiration Date: Select the card expiration date.
- Cardholder's Name: Enter the card holder's name.
- Card Currency: Select the card currency.
Confirm the withdrawal in 2 steps:
- PIN code: Enter the PIN code for Main account, and then click Verify.
- Security code: Enter the security code, and then click Verify. Learn more about how to confirm withdrawals with a security code.
Our Finance Department will process your withdrawal request within 24 hours. Withdrawal requests placed on weekends will be processed on Monday.
Important: In case of withdrawal reversal, all fees are paid by the client.
How to cancel a pending withdrawal request
If your withdrawal request has not yet been processed, you can cancel it.
Click your Main account number on the left of the Client Portal, find the transaction in the Account Operations/History tab and then click Cancel.
How to check the transaction status
Click your Main account number on the left of the Client Portal.
The transaction status is shown on the Account Operations/History tab.
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