Withdrawals via Airtm

Withdrawals via Airtm

How to make a withdrawal request

To withdraw funds via Airtm

  1. Select Withdraw funds → Electonic payments → Airtm in the Client Portal menu.


    Current transaction fees are available on the Fees page.
  2. Fill in the form:

    • From: Select the eWallet or a trading account.
    • Amount: Enter the amount you want to withdraw and select the currency pocket.
    • Currency: Select the currency in which you want to withdraw (USD).
    • Airtm account: Enter your email registered with Airtm.
  3. Confirm the withdrawal in 2 steps:

  4. Our Finance Department will process your withdrawal request during 1 day. Withdrawal requests placed on weekends will be processed on Monday. 

How to cancel a pending withdrawal request

If your withdrawal request has not yet been processed, you can cancel it.

Click your eWallet number on the left of the Client Portal, find the transaction in the Account Operations/History tab and then click Cancel. 

How to check the transaction status

Click your eWallet number on the left of the Client Portal.

The transaction status is shown on the Account Operations/History tab.



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