Withdrawals via Volet
How to make a withdrawal request
To withdraw funds via Volet
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Select Withdraw funds → Electronic payments → Volet in the Client Portal menu.
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Fill in the form:
- From: Select Main account or a trading account.
- Amount: Enter the amount you want to withdraw and select the currency pocket.
- Currency: Select the currency in which you want to withdraw.
- Account: Enter your account number registered with Volet.
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Confirm the withdrawal in 2 steps:
- PIN code: Enter the PIN code for Main account, and then click Verify.
- Security code: Enter the security code, and then click Verify. Learn more about how to confirm withdrawals with a security code.
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Our Finance Department will process your withdrawal request within 24 hours. Withdrawal requests placed on weekends will be processed on Monday.
How to cancel a pending withdrawal request
If your withdrawal request has not yet been processed, you can cancel it.
Click your Main account number on the left of the Client Portal, find the transaction in the Account Operations/History tab and then click Cancel.
How to check the transaction status
Click your Main account number on the left of the Client Portal.
The transaction status is shown on the Account Operations/History tab.
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