Multi-factor authentication

Multi-factor authentication

Multi-step authentication helps protect your account by making it more difficult for a hacker to sign in, even if they've somehow learned your password. If you enable multi-step verification, you'll see an extra page every time you sign in to the Client Portal. The extra page prompts you to enter a security code to sign in.

How to enable multi-factor authentication

  1. You must have at least one security identity activated on your account. You can check the current status of identities in Settings/Profile → Authentication Methods in the Client Portal menu.

    Learn more about how to activate security identities: 

  2. In Settings/Profile → Authentication Methods under Login, turn on  a security identity and confirm the action with a security code. This identity will be used to confirm login to the Client Portal.

    • SMS: Enter the code sent to your phone.
    • Google Authenticator: Enter the one-time code generated in the Google Authenticator app.
    • Email: Enter the code sent to your email.
    • Backup Code: Enter the backup code you previously generated in the Client Portal.

    Note: You can enable multiple identities for multi-factor authentication. In this case, you'll need to choose the verification method when logging in to the Client Portal. 


Multi-factor authentication via Google Authenticator enabled


For users of our new Client Portal, to activate authentication, go to the menu in the upper right corner and select Security & Access -> Authentication tab. Then select the method that suits you and turn on the slider.




How to log in to the Client Portal with multi-factor authentication enabled

If you enabled multi-factor authentication, you need to enter a security code every time you log in to the Client Portal.

  1. You enabled one security identity

  2. 1. Log in to the Client Portal with your email and password or via OAuth (social networks).

  3. 2. You'll be prompted to enter a security code depending on your selected identity.


    Multi-factor authentication via Google Authenticator
    • SMS code: Enter the code sent to your phone.
    • One-Time Code (Google Authenticator): Enter the one-time code generated in the Google Authenticator app.
    • Email: Enter the code sent to your email.
    • Backup code: Enter the backup code you previously generated in the Client Portal.

    3. Click Verify.

  1. You enabled multiple security identities

  2. 1. Log in to the Client Portal with your email and password or via OAuth (social networks).
  3. 2. Select the verification method, and then enter the verification code.

    2. Multiple security identities enabled for multi-factor authentication
      • SMS codes: Click , and then enter the code sent to your phone.
      • Google Authenticator: Click , and then enter the one-time code generated in the Google Authenticator app.
      • Email: Click , and then enter the code sent to your email.
      • Backup codes: Click , and then enter the backup code you previously generated in the Client Portal.

      3. Click Verify. 

How to disable multi-factor authentication

In Settings/Profile → Authentication Methods, under Login, turn off  all security identities and confirm the action with a security code.

  • SMS: Enter the code sent to your phone.
  • Google Authenticator: Enter the one-time code generated in the Google Authenticator app.
  • Email: Enter the code sent to your email.
  • Backup code: Enter the backup code you previously generated in the Client Portal.

For users of our new Client Portal, to disable authentication, go to the menu in the upper right corner and select Security & Access -> Authentication tab and turn off the slider.

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