Logins, Passwords and Data recovery

Logins, Passwords and Data recovery

  1. 1. I can’t log in to the Client Portal.

  2. When you log in to the Client Portal using your login and password (not social networks), check if you type the correct information in the following fields:
    • Login – your e-mail registered with  FXOpen;
    • Password – FXOpen account password. (Сase sensitive! Please, keep the lowercase and uppercase letters).


    If you need help, please send a request to Customer Support or contact our Live Chat:  FXOpen Live Chat (FXOpen Markets Ltd),    FXOpen UK Live Chat (FXOpen UK), and  FXOpen EU Live Chat (FXOpen EU).

  4. 2. I can’t log in to the MetaTrader.

  5. Click  File → Login to Trade Account  in the  MetaTrader. Check if you type the correct information in the following fields:
    1. Login – trading account number.
    • Password – Trader’s password (Сase sensitive! Please keep the lowercase and uppercase letters). To avoid any mistakes, we recommend to copy and paste your Trader's password from the registration e-mail;
    • Server. You will see the drop down list with all  FXOpen  servers. Please, select the server that was stated in the registration e-mail. If the server that was recommended to you is not in the list, type the server name as in the registration e-mail (for example - real3.fxopen.com:443). If you haven’t saved this e-mail message, please use our Live Chat or send an e-mail to Customer Support  and ask which server should be used with your account.
      You can find all the required contacts in the ABOUT US > Contact Us section on the company's website.

    Your account may have been put to archive because you haven’t logged in it for 90 days or more (MetaTrader  logins). In this case you may:

    • open a new account with a different e-mail address;
    • e-mail a request to activate your account (mention the account number) to Customer Support service. The account will be made active again within 24 hours.

    Important:  Balance under $50.00 is NOT restored on activating an unused account.

  8. 3. I forgot my password for Main account and can't log in to the Client Portal. How can I recover it? 

  9. To reset your  Main account password:

  10. 1.  Click Forgot password in the Login window.

  11. 2. Enter your email address registered with FXOpen Main account.


  13. 3. Click Send reset email. 


  15. 4. Check your email. 

  16. 5. Click the confirmation link in the e-mail and you will be redirected to the password reset page to generate or create a new Main account password.


  1. 4. I forgot my password for Main account. How can I recover it if I signed up with a social network?

  2. 1. In the upper right corner, select: Security & Access - Password tab.


  4. 2.  Enter the email which will be used as a login and generate a password or enter your own secure combination. Then click Change password. 

  6. 5. I forgot my  Trader Password. What should I do?

    1. Important! To reset your password, you need to enable 2FA: GoogleAuth or Email or SMS.

       1.  Select Accounts → Trading accounts tab - select the trading account whose password you want to reset - click on the ellipsis and select Reset password.

  2. 2. Click Confirm.

  3. 6. How can I create my Investor Password?

  4. To create  Investor Password  for your trading account, please take the following steps:
    1. Log in to the MetaTrader with your Master (Trader) Password.
    2. Select Tools → Options  in the main menu, then tab  Server.
    3. Click Change.
    4. Select the password you want to change (Investor Password). Enter a new password and confirm it.

  6. 7. I’ve logged in to my account in the MetaTrader, but the New Order button isn’t active (it’s grey).

  7. You have logged in with your  Investor’s password. Click File → Login to Trade Account in the MetaTrader and log in again using your Trader’s passwod.

  9. 8. How can I change my Master (Trader) / Investor Password?

  10. To change the Master (Trader) / Investor Password  for your trading account, take the following steps:
    1. Log in to the MetaTrader  with your  Master (Trader) Password.
    2. Select Tools → Options  in the main menu, then tab Server.
    3. Click Change.
    4. Select the password you want to change. Enter a new password and confirm it.

  12. 9. How can I change the password for the Client Portal (I remember the current password)?

In the upper right corner, select: Security & Access - Password tab. Then enter the email which will be used as a login and generate a password or enter your own secure combination and click Change password. 


  3. 10. What is the difference between the Trader’s password and the Investor’s password?

  4. There are two passwords for each trading account:
    • Trader Password: Is used for trading on the MetaTrader  platform.
    • Investor Password: Can only be used to log in to MetaTrader. This is a "read-only" password. With this password, you can only view the account state (balance, profit, loss, open positions, the account history, etc.), but you can not trade or make any changes to the account.

  6. 11. How can I change the Trader password in TickTrader?

  7. To change the Trader password in the TickTrader terminal:
    • Select File → Edit account in the menu.
    • Log in to the 'Edit account' area with the credentials received after having registered a TickTrader trading account: server, login (account number), Trader password, and the security code from the image. 

    • Click Change password.
    • Enter your actual Trader password (old password). Enter a new password and confirm it.
      Note: Your new Trader Password should contain at least 10 symbols including one uppercase letter, one lowercase letter, and one number!
      Click Save.


  8. 12. How can I change the Investor password in TickTrader?

  9. To change the Investor password in the TickTrader terminal:
    • Select File → Edit account in the menu.
    • Log in to the 'Edit account' area with the credentials received after having registered a TickTrader trading account: server, login (account number), Trader password, and the security code from the image (if required). 

    • Click Next at the bottom of the 'Account Management' window.
    • Click More... and select Modify in the 'Login-readonly' line.

    • Enter the Trader password for the account with which you are logged in. Then enter the new Investor password and confirm it in the line below.
      Save the changes. You can also generate the QR-code to autofill login credential in the mobile application.
      Note! The password must contain at least 10 characters: at least one uppercase, one lowercase letter, and a number!

    • Now you can log in to your trading account in the read-only mode using the new Investor password. 
      Select File → Login (F4) and enter the account details: server, account number marked readonly with a hyphen (e.g. 23007864-readonly), and the new Investor password you've modified.