• Login – your e-mail registered with  FXOpen;
• Password – FXOpen account password. (Сase sensitive! Please, keep the lowercase and uppercase letters).

If this data is correct, you might have set an IP filter (on the Settings/Profile → Security → IP Access List page).
The IP filter allows access to the  Client Portal only from the specified IP addresses. It’s a good security measure if you have a static IP address. But if your IP address is dynamic (or you are not sure about its type), please DO NOT add your IP filter to the White list of addresses!
To switch off the IP-filter, please send a request to Customer Support or contact our Live Chat:  FXOpen Live Chat (FXOpen Markets Ltd),  FXOpen AU Live Chat (FXOpen AUS),  FXOpen UK Live Chat (FXOpen UK), and  FXOpen EU Live Chat (FXOpen EU).

1. Login – trading account number.
   

• Password – Trader’s password (Сase sensitive! Please keep the lowercase and uppercase letters). To avoid any mistakes, we recommend to copy and paste your Trader's password from the registration e-mail;
• Server. You will see the drop down list with all  FXOpen  servers. Please, select the server that was stated in the registration e-mail. If the server that was recommended to you is not in the list, type the server name as in the registration e-mail (for example - real3.fxopen.com:443). If you haven’t saved this e-mail message, please use our Live Chat or send an e-mail to Customer Support  and ask which server should be used with your account.
  You can find all the required contacts in the ABOUT US > Contact Us section on the company's website.

Your account may have been put to archive because you haven’t logged in it for 90 days or more (MetaTrader  logins). In this case you may:

• open a new account with a different e-mail address;
• e-mail a request to activate your account (mention the account number) to Customer Support service. The account will be made active again within 24 hours.

Important:  Balance under $50.00 is NOT restored on activating an unused account.

To recover your  Main account password:

1. Click Forgot password in the Login window.
2. Enter you email address registered with FXOpen Main account.
   
3. Enter anti-spam code if required.
4. Click Submit.
   
   
   
   
5. Click the confirmation link in the e-mail you will receive in a few seconds. The link is active for 24 hours.
6. You will be redirected to the password recovery page to generate or create a new Main account password. Click Save to complete the procedure.
   Record your new password and keep it safe.
   
   
   

1. Log in the Client Portal with the social network through which you've registered an account.
2. Click  Settings → Change Main account Password in the Client Portal menu. Fill in the form:
   • check the email which will be used as a login.
   • generate a password or enter your own secure combination.
   • enter your PIN code.
   • click Verify to complete the procedure.
     
   
   
3. Your password will be created successfully.

Note:  Having generated a password a User will be able to log in to the Client Portal with the social network credentials or entering the email and generated password.

1. Select Settings → Data Recovery (Profile → Forgot PIN or password) in the Client Portal menu.
2. Select FXOpen Main account in the Account number list.
3. PIN code will be selected by default.
4. Upload your National ID card/Passport or Driving license (See document scan requirements).
5. In the Comment field, enter the most convenient time for a call in GMT.
6. Click Submit.
   
   
7. Your PIN code recovery request will be processed within a day. After that you will receive an email with a confirmation link.
8. Click the link to continue the recovery procedure. You will be redirected to the Client Portal to get your new PIN code.
9. Click the "Activate Pin code"  button to make your new PIN Code valid.
   

   The PIN code will be shown only once! Please keep it in a safe place.

In case your request is rejected, you will receive an email with the admin comment. Create a new recovery request following this comment.

1. Select Settings → Data Recovery  (Profile → Forgot PIN or password) in the Client Portal menu.
2. Select a trading account in the Account Number list.
3. Trader Password will be selected by default.
4. Upload your National ID card/Passport or Driving license (See document scan requirements).
5. In the Comment field, enter the most convenient time for a call in GMT.
6. Click Submit.
   
   

You recovery request will be processed within a day.

1. Log in to the MetaTrader with your Master (Trader) Password.
2. Select Tools → Options  in the main menu, then tab  Server.
3. Click Change.
4. Select the password you want to change (Investor Password). Enter a new password and confirm it.

1. Log in to the MetaTrader  with your  Master (Trader) Password.
2. Select Tools → Options  in the main menu, then tab Server.
3. Click Change.
4. Select the password you want to change. Enter a new password and confirm it.

1. Select Settings/Profile → Change Main account Password in the Client Portal menu.
   
2. Enter your old and new passwords, confirm the new password, enter the PIN code and click Change.
   You will be automatically logged out. Please enter your credentials with the new password and sign in to the Client Portal. Refresh the page, if necessary.

1. Select Settings→ Change Pin Code in the Client Portal menu.
2. Enter the old and new PIN code, confirm the new PIN code and click Change.

• Trader Password: Is used for trading on the MetaTrader  platform.
• Investor Password: Can only be used to log in to MetaTrader. This is a "read-only" password. With this password, you can only view the account state (balance, profit, loss, open positions, the account history, etc.), but you can not trade or make any changes to the account.