Backup codes

Backup codes

Backup codes are unique security codes generated in the Client Portal.

To activate backup codes

  1. Click Enable in the Backup Code section of Settings/Profile  Authentication Methods.

  2. Enter your PIN code, and then click Verify.

  3. Print out the list of codes and keep it in a safe place.

    Important: Do not use one of the saved codes to confirm transactions. You will need it in case you want to deactivate backup codes.

To deactivate backup codes

  1. Click Disable in the Backup Code section of Settings/Profile  Authentication Methods.

  2. Enter a backup code, and then click Verify.



    • Related Articles

    • SMS security codes

      You can choose to receive security codes to your mobile phone. To activate SMS security codes Click Enable in the SMS section of Settings/Profile → Authentication Methods. Enter your mobile phone number, and then click Send. Enter the security code ...
    • Security codes via Google Authenticator

      You can choose to receive verification codes in the Google Authenticator app. To activate Google Authenticator Click Enable in the Google Authenticator section of Settings/Profile → Authentication Methods. Choose your type of smartphone. Click the ...
    • Security codes sent to email

      To enable security codes sent to your email Click Enable in the Email section of Settings/Profile → Authentication Methods. Enter your email address, and then click Send. This address does not have to be the same as the one you use to log in to the ...
    • Security identities

      Security codes are used as an additional verification step when you log in to the Client Portal, confirm withdrawals, or perform other operations.  Security identities determine how you get security codes. You can check the current status of ...
    • Confirmation of withdrawals

      Withdrawals from eWallet are confirmed in 2 steps: PIN code. You fill in the withdrawal form and confirm the action with your PIN code. Security code. You'll be prompted to confirm the withdrawal with a security code. Learn more about how to activate ...